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Shipping and Returns
Delivery & Returns
 

Delivery Policy

Free Delivery for orders over £100 incl VAT in Zones A and B ONLY x

1. Delivery Zones and Rates (order value includes VAT)


2. Standard Delivery Time

IBOXQ Smart Storage Solution always aim to dispatch the parcels either the same day you placed the order or the following working day. In most cases we use 24hrs couriers, so that your boxes will be delivered between 1 or 2 working days. This is valid for Zones A and B only. Anywhere other than Zone A and B, please have a look at the table in the paragraph 1.

If you require your boxes for the next working day then we could be able to accommodate your request. Please call us and we will do our best to prioritise your order. In any case, most of our boxes do get dispatched the same day or the following one. For this service, there is no additional charge.

Please be aware however, that occasionally, circumstances can arise that are out of our control which may delay your parcels in getting to you in time. Therefore, if you receive your items after the required date, then they can be returned to us via our returns procedure.

3. What time in the day would I receive my delivery?

It's not possible to specify a time in the day when you would receive your parcel. Our courier normally deliver between 8am and 6pm. However you will receive a tracking number and a dispatch notification. You can track your parcel online or contact us and we could be able to give you a rough estimate delivery time, Courier's schedules, due to traffic and other factors, may usually change.

4. Saturday Delivery

A Saturday delivery can be arranged upon request. This can be done by ordering through our website and then by calling the number 0208 180 58 14. There is an additional fee of £15 for the first parcel and £5 for any additional parcel. Ideally we would need to be notified by 12 noon on the Friday so we can arrange this

5. Modification of the delivery address after an order has been placed

It's possible to change the delivery addresses before the order is delivered. Nevertheless, if the parcels have already been shipped there may be an additional fee to modify the delivery address, if it means re-routing the parcels. We would advise you of any additional fees before re-routing the parcels.

6. Can I request that my parcel be left somewhere safe if I am not in?

It is better if someone can be in to receive the delivery, but we do realise this is not always possible. You can, at your own risk, specify a safe place for your parcels to be left without a signature. In this case, we will not be responsible for any loss or damage to your parcels.

7. Delivery restrictions

  1. The parcel will be delivered at the ground front door of the building specified. To take the parcel further is at the discretion of the delivery driver.
  2. According to the size of your order, this may be delivered on a pallet. Please advise us in at the time of ordering if you feel that you are not able to accept a pallet delivery or if there are delivery restrictions at your delivery address.
  3. Delivery drivers are not contracted to carry any goods into premises or up any stairs. They can pull the pallet by means of a pallet truck as far as they can, but they would not remove the items from the pallet or take the pallet away. Taking a pallet away is at the complete discretion of the individual delivery driver.
  4. We cannot deliver to PO addresses.

8. Damaged/Missing/Faulty Items

All goods must be fully checked within 7 days of delivery and any damages/faults/shortages must be reported within the 7 days. If the outside of the parcel appears to be in a bad state of repair then please sign for the parcel as damaged. Here our quick guidelines:

  1. Sign the delivery note damaged on any parcels that obviously appear to be damaged
  2. Check ALL the items and report any breakages/faults/shortages within 7 days of delivery. All damaged items must be reported in one email.
  3. Contact us by either logging into your account and submitting a new request or using the contact us section at the bottom of this page, specifying what is broken, missing or faulty.
  4. Please supply any photographic evidence you can so we can raise it with the couriers.
  5. We will offer to arrange a replacement or refund for your broken items.



Returns Policy

1. The items aren't quite right for what I intended, can I send them back?

We do accept returns if you are not happy with your goods. Under Distance Selling Regulations you have the right to cancel the contract upon notice and return the Goods to us (at your expense) to our address within 14 calendar days starting the day after delivery.

The returns guidelines:

  1. Visit our Contact Us page which can be found at the bottom of the website. Have your order number handy.
  2. Notify us of which items you wish to return and giving us a reason why. This will help us in improving our services.
  3. We will send you a returns form to complete. This helps us arrange a smooth collection.
  4. Return the items in their original condition, including packaging and obtain proof of return from the carrier, if returning them yourself.
  5. We will then either arrange the collection or wait for your items to be returned yourself. We must receive items back within 14 days of the delivery date and we must have been notified of your intention to return the goods within 14 days.
  6. Refunds will be processed within 14 days of cancellation, less any applicable return fees which are the responsibility of the customer.

2. Return fees for Zone A and B only

This is charged at £6 for the first parcel and £4 for each subsequent parcel.

Pallet collections are charged at £60 per pallet, please keep the pallet if you are not sure you will be keeping the items as we would not be able to supply you with a pallet and packaging for the return journey. A re-stocking fee may apply to businesses, please see our full terms and conditions.

3. Return Fees for other Delivery Zones

There are 2 available options:

  • You can use your own courier
  • We can arrange a return but this will be quoted on an individual basis.
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About Us
This website www.idealshopuk.com is owned and operated by: Europrosper Ltd, 79 Fairfax Avenue, KT17 2QQ Ewell East, Epsom, Surrey, Email: sales@iboxq.com, Tel: 0280 180 58 14, Company No: 7597939 ,VAT Number: GB115626430 If you need to contact us please use the details above.


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This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Europrosper Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Europrosper Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Europrosper Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


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Europrosper Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Europrosper Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


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In the event that a Europrosper Ltd product is mistakenly listed at an incorrect price, Europrosper Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Europrosper Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Europrosper Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


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You agree to indemnify, defend, and hold harmless Europrosper Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


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In an attempt to provide increased value to our visitors, Europrosper Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Europrosper Ltd, Europrosper Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Europrosper Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Europrosper Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Delivery Policy

Free Delivery for orders over £100 incl VAT in Zones A and B ONLY

1. Delivery Zones and Rates (order value includes VAT)

2. Standard Delivery Time

IBOXQ Smart Storage Solution always aim to dispatch the parcels either the same day you placed the order or the following working day. In most cases we use 24hrs couriers, so that your boxes will be delivered between 1 or 2 working days. This is valid for Zones A and B only. Anywhere other than Zone A and B, please have a look at the table in the paragraph 1.

If you require your boxes for the next working day then we could be able to accommodate your request. Please call us and we will do our best to prioritise your order. In any case, most of our boxes do get dispatched the same day or the following one. For this service, there is no additional charge.

Please be aware however, that occasionally, circumstances can arise that are out of our control which may delay your parcels in getting to you in time. Therefore, if you receive your items after the required date, then they can be returned to us via our returns procedure.

3. What time in the day would I receive my delivery?

It’s not possible to specify a time in the day when you would receive your parcel. Our courier normally deliver between 8am and 6pm. However you will receive a tracking number and a dispatch notification. You can track your parcel online or contact us and we could be able to give you a rough estimate delivery time, Courier’s schedules, due to traffic and other factors, may usually change.

4. Saturday Delivery

A Saturday delivery can be arranged upon request. This can be done by ordering through our website and then by calling the number 0208 180 58 14. There is an additional fee of £15 for the first parcel and £5 for any additional parcel. Ideally we would need to be notified by 12 noon on the Friday so we can arrange this

5. Modification of the delivery address after an order has been placed

It’s possible to change the delivery addresses before the order is delivered. Nevertheless, if the parcels have already been shipped there may be an additional fee to modify the delivery address, if it means re-routing the parcels. We would advise you of any additional fees before re-routing the parcels.

6. Can I request that my parcel be left somewhere safe if I am not in?

It is better if someone can be in to receive the delivery, but we do realise this is not always possible. You can, at your own risk, specify a safe place for your parcels to be left without a signature. In this case, we will not be responsible for any loss or damage to your parcels.

7. Delivery restrictions

· 1.The parcel will be delivered at the ground front door of the building specified. To take the parcel further is at the discretion of the delivery driver.

· 2.According to the size of your order, this may be delivered on a pallet. Please advise us in at the time of ordering if you feel that you are not able to accept a pallet delivery or if there are delivery restrictions at your delivery address.

· Delivery drivers are not contracted to carry any goods into premises or up any stairs. They can pull the pallet by means of a pallet truck as far as they can, but they would not remove the items from the pallet or take the pallet away. Taking a pallet away is at the complete discretion of the individual delivery driver.

· 3. We cannot deliver to PO addresses.

8. Damaged/Missing/Faulty Items

All goods must be fully checked within 7 days of delivery and any damages/faults/shortages must be reported within the 7 days. If the outside of the parcel appears to be in a bad state of repair then please sign for the parcel as damaged. Here our quick guidelines:

1. Sign the delivery note damaged on any parcels that obviously appear to be damaged

2. Check ALL the items and report any breakages/faults/shortages within 7 days of delivery. All damaged items must be reported in one email.

3. Contact us by either logging into your account and submitting a new request or using the contact us section at the bottom of this page, specifying what is broken, missing or faulty.

4. Please supply any photographic evidence you can so we can raise it with the couriers.

5. We will offer to arrange a replacement or refund for your broken items.

Returns Policy

1. The items aren’t quite right for what I intended, can I send them back?

We do accept returns if you are not happy with your goods. Under Distance Selling Regulations you have the right to cancel the contract upon notice and return the Goods to us (at your expense) to our address within 14 calendar days starting the day after delivery.

The returns guidelines:

1.Visit our Contact Us page which can be found at the bottom of the website. Have your order number handy.

2 Notify us of which items you wish to return and giving us a reason why. This will help us in improving our services.

3. We will send you a returns form to complete. This helps us arrange a smooth collection.

4. Return the items in their original condition, including packaging and obtain proof of return from the carrier, if returning them yourself.

5 .We will then either arrange the collection or wait for your items to be returned yourself. We must receive items back within 14 days of the delivery date and we must have been notified of your intention to return the goods within 14 days.

6.Refunds will be processed within 14 days of cancellation, less any applicable return fees which are the responsibility of the customer.

2. Return fees for Zone A and B only

This is charged at £6 for the first parcel and £4 for each subsequent parcel.

Pallet collections are charged at £60 per pallet, please keep the pallet if you are not sure you will be keeping the items as we would not be able to supply you with a pallet and packaging for the return journey. A re-stocking fee may apply to businesses, please see our full terms and conditions.

3. Return Fees for other Delivery Zones

There are 2 available options:

-You can use your own courier

-We can arrange a return but this will be quoted on an individual basis.