Home > FAQ

Is there any instruction to put the box together?
Yes, each flat packed storage box comes with Installation Steps Instruction, set of screws and a small screwdriver.

What if I lost my assembly instructions?
Do not worry, just let us know and we will send you an email with PDF, or you can check it on our website.

How to change the lock combination?
Please
follow instruction attached to your box or check on the website:

Is the box fireproof?
No, it is not fireproof, but it is heat resistant as ABS has Heat Deflection Temperature (HDT) = 98 °C (208 °F) at 0.46 Mpa (66 PSI)

Is it possible to remove the compartments from medicine storage box?
Unfortunately,
the compartments can not be removed; they are necessary to keep box strong and durable and prevent from mechanical damages.

Is this weatherproof? Could I use it in the garden if I wanted to?
Unfortunately,
the boxes were not designed for outdoor use, so they are not waterproof. It closes pretty tightly, and there are no holes in it, but there are not seals on it, so an intense rain and splashes may lead to leakage so that you can use them in the garden to some extent, but not exposed to the rainy weather. The best option is to put it under some shelter and little above the ground if it is exposed to flooding. Of course, if you want you can seal it yourself by sealing all joints inside and out with waterproof sealant to keep rain out, but our shop does not assume any responsibility in such a situation.

Is it designed for standard size Storage folders? How many can it hold?

Yes, you can fit up to eight standard size storage folders placed down on the longer side of the folder. (IBOXQ 78 l.)

What is the maximum that this box can withstand?
You can load over 50kg inside. However, it might be not easy to carry.

If I have just received locked medicine storage box and that won't open when switch to all zero's what can i do?
Do not worry, just contact us.

Can this box be stored in the fridge od freezer?
We recommend you do not. ABS can be used between −20 and 80 °C, but the water can get between parts and damage the box when freezing. Also, parts of the lock may be damaged.

I have locked it by mistake and can't get into it. Is there any way of getting in without breaking it?
If you remember your code try to pull the lid firmly.
Especially when the box is new, you might have to use some force to open it first.
However,
if you have forgotten your code, then yes, our specialist would be able to do it, but the box would have to be sent to us. The locking system is the same as the Security Lock Set in 4 Digit Padlock, like those used for Travel Luggage, Gym. It’s designed to be difficult to protect your belongings.

Can this box be secured to the floor?
We do not recommend it, but if you will make some holes in the bottom panel and use screws with wide washers, that is possible. Please be aware that IBOXQ is not a safe deposit box in the bank; it is just high-quality lockable storage box.

Can I use the box for any free grain item?
Yes, you can, but please remember, that some models of boxes come in parts so after installation there might be still minor gaps.

Could you tell me from what materials these containers are made of?

IBOXQ boxes are made from high-quality ABS.
ABS - Acrylonitrile Butadiene Styrene (chemical formula (C8H8)x· (C4H6)y·(C3H3N)z).
Hinges, Lock parts and screws are made from high carbon steel or stainless steel.

Can boxes be attached by a secure cable to furniture, etc.?

No, there is no click safe keyed lock or holder which could allow you to connect a secure cable to furniture, etc. However, if you have some basic technical skills, it could be done by making a hole in the box and placing a secure keyed lock.


The box on the image does not look as it has a size as on the description.
The pictures are for illustrative purposes only. No worries. You will receive the size ordered.

Is this box suitable for storing dried food?
Yes, you can, but please remember, that some models of boxes come in parts so after installation there are still minor gaps. For reasons of hygiene, we recommend to keep them clean.

Is the plastic food-grade or is there a danger of 'leaching'?
While it’s true that some individual ingredients, such as styrene, may be toxic on their own in liquid/vapor forms, ABS plastic resin seems to be stable and non-leaching. It’s the same situation with other plastics like acrylonitrile styrene (AS) or styrene acrylonitrile (SAN) which is used in
pitchers and many mixing bowls, dishes, cups and cutlery. AS/SAN and ABS are higher quality plastics with increased strength, rigidity, toughness and temperature and chemical resistance. Apart from the above ABS is 3D printed material with imperfect surface so if you will not keep it clean there is the risk of expansion dangerous bacterias. (Retrieved from http://thesoftlanding.com/is-acrylonitrile-butadiene-styrene-abs-plastic-toxic/)

Is there any difference in quality between versions in different colours?
No, all IBOXQ boxes are the same high quality.


Are there any gaps where mice could enter this box?
It closes pretty tightly and there are no holes in it. Less 1 mm slots between parts are too small to allow mice through . IBOXQ is made from ABS durable raw material at 2.5 mm thickness so they possibly can not chew through.

Hi, could you please tell me, does the box at least come with some folders?

No, some pictures with folder iside the box are for illustrative purposes only.

Are the boxes chemical resistant?

IBOXQ boxes are made from high-quality ABS. ABS polymers are resistant to aqueous acids, alkalis, concentrated hydrochloric and phosphoric acids, alcohols and animal, vegetable and mineral oils and greases, but they are swollen by glacial acetic acid, carbon tetrachloride and aromatic hydrocarbons and are attacked by concentrated sulfuric and nitric acids. They are soluble in esters, ketones, ethylene dichloride and acetone.

How many boxes can safely be stored on top of each other?

Models
with capacity 78l and 140l were designed to stack securely and efficiently.Thanks to their well-defined top and bottom grids, they are simple to stack and store.
There is no clear answer how many boxes you can use to built your tower because that depends on the weight of individual boxes and distribution of the load.
We have had tested it for seven boxes 78l and five boxes 140l full of heavy folders with documents and feel happy and safe.

Can I use boxes for my removal company?
Yes. IBOXQ storage boxes can be widely used. The product is made to last and bear heavy loads. Durable and robust. This is the perfect solution if you want to remove heavy things as well as you may need it for a safety transport of delicate objects.

Can I order a box in a different colour than offered?
No,
unless you are a wholesale customer.

Can it be painted?
We do not recommend you paint the box as its made from plastic, although you can buy special paint for plastic from other stores. Please ask at a DIY place; they should be able to help you. Be aware, that possibly it could spoil to look, and paint may not stick to the surface.
Our shop does not assume any responsibility in such a situation.

Does the sun bleach it?
If the box is exposed to the sun for a long time, UV radiation can cause colour fade of coloured parts.

What have I to do if my box came without a set of screws?
Please contact us for advice.

Would it be ok for DIY tools?Yes. IBOXQ storage boxes can be widely used. The product is made to last and bear heavy loads. Durable and robust, so it is the perfect solution for your tools.

Would this survive being underwater? For storing foods if the house gets flooded?
Unfortunately no. The boxes were not designed as waterproof.

It closes pretty tightly, and there are no holes in it, but there are small gaps between parts and not seals on it, so putting it under water will lead to leakage

Are there any gaps where mice could enter this box?
It closes pretty tightly, and there are no holes in it

Are there some rollers on the box?
No, we are sorry, but there are no
wheels on any of our boxes

Does this have an airtight seal/rubber gasket?
No,
it does not, it joins forming an overlap.

Could an adult seat on the box when it is closed?
This depends on a weight of the person. As we tested for people up to 90 kilogrammes, that should not be a problem, but our shop is not liable for any losses or damages that could be a result of such usage the box.


Dear Customer, if you haven't found an answer to your question above please do not hesitate to contact us. We will be happy to assist you.