Delivery & Returns

Delivery Policy

Free Delivery for orders over £100 incl VAT in Zones A and B ONLY x

1. Delivery Zones and Rates (order value includes VAT)

2. Standard Delivery Time

IBOXQ Smart Storage Solution always aim to dispatch the parcels either the same day you placed the order or the following working day. In most cases we use 24hrs couriers, so that your boxes will be delivered between 1 or 2 working days. This is valid for Zones A and B only. Anywhere other than Zone A and B, please have a look at the table in the paragraph 1.

If you require your boxes for the next working day then we could be able to accommodate your request. Please call us and we will do our best to prioritise your order. In any case, most of our boxes do get dispatched the same day or the following one. For this service, there is no additional charge.

Please be aware however, that occasionally, circumstances can arise that are out of our control which may delay your parcels in getting to you in time. Therefore, if you receive your items after the required date, then they can be returned to us via our returns procedure.

3. What time in the day would I receive my delivery?

It's not possible to specify a time in the day when you would receive your parcel. Our courier normally deliver between 8am and 6pm. However you will receive a tracking number and a dispatch notification. You can track your parcel online or contact us and we could be able to give you a rough estimate delivery time, Courier's schedules, due to traffic and other factors, may usually change.

4. Saturday Delivery

A Saturday delivery can be arranged upon request. This can be done by ordering through our website and then by calling the number 0208 180 58 14. There is an additional fee of £15 for the first parcel and £5 for any additional parcel. Ideally we would need to be notified by 12 noon on the Friday so we can arrange this

5. Modification of the delivery address after an order has been placed

It's possible to change the delivery addresses before the order is delivered. Nevertheless, if the parcels have already been shipped there may be an additional fee to modify the delivery address, if it means re-routing the parcels. We would advise you of any additional fees before re-routing the parcels.

6. Can I request that my parcel be left somewhere safe if I am not in?

It is better if someone can be in to receive the delivery, but we do realise this is not always possible. You can, at your own risk, specify a safe place for your parcels to be left without a signature. In this case, we will not be responsible for any loss or damage to your parcels.

7. Delivery restrictions

  1. The parcel will be delivered at the ground front door of the building specified. To take the parcel further is at the discretion of the delivery driver.
  2. According to the size of your order, this may be delivered on a pallet. Please advise us in at the time of ordering if you feel that you are not able to accept a pallet delivery or if there are delivery restrictions at your delivery address.
  3. Delivery drivers are not contracted to carry any goods into premises or up any stairs. They can pull the pallet by means of a pallet truck as far as they can, but they would not remove the items from the pallet or take the pallet away. Taking a pallet away is at the complete discretion of the individual delivery driver.
  4. We cannot deliver to PO addresses.

8. Damaged/Missing/Faulty Items

All goods must be fully checked within 7 days of delivery and any damages/faults/shortages must be reported within the 7 days. If the outside of the parcel appears to be in a bad state of repair then please sign for the parcel as damaged. Here our quick guidelines:

  1. Sign the delivery note damaged on any parcels that obviously appear to be damaged
  2. Check ALL the items and report any breakages/faults/shortages within 7 days of delivery. All damaged items must be reported in one email.
  3. Contact us by either logging into your account and submitting a new request or using the contact us section at the bottom of this page, specifying what is broken, missing or faulty.
  4. Please supply any photographic evidence you can so we can raise it with the couriers.
  5. We will offer to arrange a replacement or refund for your broken items.

Returns Policy

1. The items aren't quite right for what I intended, can I send them back?

We do accept returns if you are not happy with your goods. Under Distance Selling Regulations you have the right to cancel the contract upon notice and return the Goods to us (at your expense) to our address within 14 calendar days starting the day after delivery.

The returns guidelines:

  1. Visit our Contact Us page which can be found at the bottom of the website. Have your order number handy.
  2. Notify us of which items you wish to return and giving us a reason why. This will help us in improving our services.
  3. We will send you a returns form to complete. This helps us arrange a smooth collection.
  4. Return the items in their original condition, including packaging and obtain proof of return from the carrier, if returning them yourself.
  5. We will then either arrange the collection or wait for your items to be returned yourself. We must receive items back within 14 days of the delivery date and we must have been notified of your intention to return the goods within 14 days.
  6. Refunds will be processed within 14 days of cancellation, less any applicable return fees which are the responsibility of the customer.

2. Return fees for Zone A and B only

This is charged at £6 for the first parcel and £4 for each subsequent parcel.

Pallet collections are charged at £60 per pallet, please keep the pallet if you are not sure you will be keeping the items as we would not be able to supply you with a pallet and packaging for the return journey. A re-stocking fee may apply to businesses, please see our full terms and conditions.

3. Return Fees for other Delivery Zones

There are 2 available options:

  • You can use your own courier
  • We can arrange a return but this will be quoted on an individual basis.